FAQ
What makes Light & Lit Candles unique?
Should we tell you how our all-natural soy candles stand out by their elegant glow and fragrant aromas? And the way our frosted colored glass and cork lid can add a classy pop to any room? Or the fact that each candle is inspired by a timeless novel, with an intentionally chosen quote and scent to capture the essence of each book? We truly believe that each of our candles offers a full experience!
Why won't my candle burn all the way to the edges?
Candle wax has what's called a "memory". (It's science; we're not making this up.) This means the first time you burn it, you'll want to allow it to burn fully to the edge (generally 3 hours) before extinguishing it. This candle-sized melt pool then will easily melt the next time you light your candle. Extinguishing your candle before that point on the first burn can lead to tunneling, where the wick burns through the center but leaves wax around the edges unmelted. Thankfully, it's an easy fix by making your first burn several hours long!
Will my candle's fragrance fill a room?
We've gotten many compliments on how full, yet not overpowering, our fragrances are. No two spaces are alike, but you can generally expect a single candle to fill a living room or bedroom with its scent. Factors that will affect the reach of your candle's scent include ceiling height, airflow, and humidity levels in your home.
How soon will my order ship?
We work to ship all orders as quickly as possible; however, as a small business, it may take up to one week to process orders. Once your order is processed, we will notify you of the standard 3-5 day estimated delivery date.
What's your return policy?
If you’re looking to return or exchange your order for whatever reason, we’re here to help! We offer easy returns within 30 days of purchase. You can return your product for a different product, or request a refund to the original payment method. When refunding to your payment method, your return will be deducted a $7 return shipping fee.
Please note the following exceptions to our return and refund policy:
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Discounted items are final and cannot be returned or exchanged.
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Returned items must be unused and have no visible signs of wear or use.
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Items purchased over 30 days prior are not eligible for return.
To initiate a return, please complete the following steps:
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Contact us via our website or at lightandlitcandle@gmail.com, including your order number and which product(s) you would like to return.
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Print the prepaid return shipping label that you will receive by email.
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Send all items back to us using the label provided.
What's the burn time for my candle?
Our 6.5oz candles will generally burn for around 35-40 hours.
What's next?
We're always busy researching (aka reading) and crafting more literature-inspired candles to expand our selections. Check back regularly for new additions, or drop us a note below if you have specific questions!